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The warranty does not apply to consumables (lamps, filters, cartridges, rotary groups, tool lights, batteries, belts, fuses, brushes), parts of the product body or other parts that have a natural limited working life. And their replacement is paid separately at the rates of a service company authorized by the manufacturer or supplier;
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Warranty repairs may be denied if the installation or repair of the product was carried out by persons who do not have the appropriate authority and qualifications. Confirmation of the work performed is an installation contract and an act of commissioning;
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Warranty seals on the case must not show signs of opening;
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Before turning on the equipment, carefully study the attached instructions; if the operating conditions are not observed, the right to warranty repairs is lost.
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A 1-year warranty applies to all equipment; the warranty period for handpieces is 3 months.
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hygiene
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Promotions of the month
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Endodontic equipment
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Surgical equipment
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Discounted items
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Handpieces and motors
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CAD/CAM systems
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Dental equipment
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diagnostics
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Dental furniture
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Dental instruments
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Dental installations
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Literature
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Medical optics
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Scaler nozzles
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polymerization
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Manufacturer
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polymerization
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Endodontic instruments
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Manufacturer
Back
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polymerization
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Manufacturer
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handpiece_m
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handpiece_t
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Manufacturer
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Cooling
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Gear ratio
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Illumination
Back
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3dscaners
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3D printers for dentistry
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Industrial 3D Scanners
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Manufacturer
Back
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lamps
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Aspiration systems
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pantograph
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Manufacturer
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Power LUX
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Back
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EMS WOODPECKER MECTRON
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DTE SATELEC NSK
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Sirona
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KAVO
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Nozzles for piezosurgical apparatus
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Manufacturer
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Guarantee
Guarantee
Warranty Terms
How to carry out warranty repairs of dental equipment?
If the purchased equipment fails, you must send a complaint to [email protected] , specifying data that allows you to identify your order or invoice-contract in the system, as well as describe the malfunction. Then the manager of the Quality Department will contact you.
Faulty equipment is sent by the company's employees with a description of the problem of its functioning to the manufacturer's authorized service center, where technical workers diagnose it, identify the causes of the breakdown, draw up an official protocol-conclusion, should the conclusion be subject to warranty repair of the equipment or not.
Upon receipt of a conclusion on warranty repair: diagnostics and repairs are carried out free of charge. Only delivery of equipment is paid.
Upon receipt of a conclusion on a non-warranty case: in case of refusal to repair - in some cases, diagnostics are paid; when agreeing on the cost of work and subsequent repairs, diagnostics and repairs are paid. After diagnostics and repair work, the equipment is sent back to the customer.
When returning the goods due to the refusal of the buyer, the delivery is carried out at the expense of the buyer.